Our Simple Guarantee
Our guarantee on online home furnishings (except Stressless products) is simple. If you are not satisfied with your product, contact us within one week, and then you may return the item within two weeks, and we will refund your money. Item should be in like new condition. You will need to cover the cost for any shipping incurred.
Damaged or Defective Merchandise
If upon opening your product package you determine that the product is defective in its construction we will replace the item at no charge to you. This must clearly be a manufacturing defect or shipping damage. If shipping damage, please keep the original packaging so the shipper can inspect it upon return. In all cases, notify us within 48 hours upon receipt of the defective merchandise with a photograph of the defective product and the box or container.
Can an Order be Cancelled?
You can cancel your order prior to its being shipped to you.
Stressless recliners and office chairs
To cancel the order on Stressless products without a fee, you must contact us as soon as possible so that we don’t end up incurring charges from the manufacturer or the shipper. Given our goal to ship your item as quickly as possible, we have to insist on being notified within 24 hours of the day we order it to ensure there will be no charge to us. Once the manufacturer has charged us for your order, we will charge you a 20% restocking fee to cancel the order.
What if I decide to return my purchase?
Whoops! If you feel you’ve made a mistake, we will take it back. However, you must notify us within 7 days of receiving your product, and the merchandise must be returned prepaid in “as-new” condition within one month. For returns based neither on the merchandise having arrived damaged nor on the merchandise being other than what you ordered, a 20% restocking fee will be charged, plus shipping costs.
You must notify us of your intent to return an item within 7 days so we may authorize the return. Unauthorized returns will not be accepted.
Who pays for the return shipping charges?
For items that include free shipping, customers are responsible for round-trip shipping costs on returns that are not damaged or incorrect.
Privacy & Security
The Information We Collect
You may access and use our web site without the need to provide personally identifiable information.
Some functions, such as online purchases or contact us and email sign up forms, require that you voluntarily submit personally identifiable information, including: name, organization, address and or email address as well as telephone and fax numbers.
How We Use the Information
Personally identifiable information submitted by you is strictly confidential and used solely by us to provide the information that you requested via contact us and email sign up forms. We do not provide or forward personally identifiable information to any organization.
Credit Card Information
Credit card information is collected at the time of any online purchase through a payment gateway and is not stored on our website. Once payment is processed, your financial information is deleted by the credit card merchant services company, PayPal.
Third Party Sites
Our web site contains links to other Web sites. Please consult the other Web sites’ privacy statements for information as their practices may differ from ours.
How to Contact Us